Frequently Asked Questions

Everything you need to know about your Duck and Cover order.

What is your standard shipping timeframe?

We offer standard shipping across the UK and Europe. Orders are typically processed within 1-2 business days, with delivery taking between 3-5 business days depending on your location.

How can I return an item that doesn't fit?

We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached. Simply use our online portal to generate a return label.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.

How do I ensure I order the correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our specific garment measurements to ensure the perfect fit.

Can I track my order once it has been shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery's progress.

Are your products ethically manufactured?

Duck and Cover is committed to high standards of quality and ethical sourcing. We work closely with our manufacturers to ensure fair labor practices and sustainable production methods.